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3.12.2012 by Pappas MacDonnell

Engaging the customer: 3 views.

3 points about engaging the customer worth noting. 1. Social KPIs: Quantity or quality? Nearly all reporting for social media includes …

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Posted in Customer Experience, Marketing & Selling, Trends, View All | Tagged Customer Experience, FieldNotes, Marketing & Selling, Trends
1.31.2012 by Pappas MacDonnell

Insights into a better user experience.

Getting to a user-centered experience It’s unanimous. Every marketer today wants a “user-centered” website. So why do so few have one? …

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Posted in Customer Experience, View All | Tagged Customer Experience, FieldNotes
10.26.2011 by Pappas MacDonnell

What you need to know about mobile marketing.

We’re all mobile marketers now. Can you feel the balance shifting? Right now, we’re at a technological tipping point. Tablets will …

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Posted in Customer Experience, Marketing & Selling, Trends, View All | Tagged Customer Experience, FieldNotes, Marketing & Selling, Trends
8.18.2011 by Pappas MacDonnell

Make your iPad sell harder.

Creating sales content worthy of the iPad. Here’s a scenario that’s becoming all too familiar. A company outfits its salespeople with …

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Posted in Customer Experience, Marketing & Selling, Trends, View All | Tagged Customer Experience, FieldNotes, Marketing & Selling, Trends
7.12.2011 by Pappas MacDonnell

Socialize, mobilize…optimize for SEO!

Today’s keys to better SEO: Social and Mobile The “optimization” in SEO is a moving target and moving fast. It’s nearly …

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Posted in Customer Experience, Marketing & Selling, Trends, View All | Tagged Customer Experience, FieldNotes, Marketing & Selling, Trends
5.17.2011 by Pappas MacDonnell

You ought to be in pictures.

Video. It’s how to capture more customers online. Online video has taken off. And it’s not just YouTube. Today, more and …

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Posted in Marketing & Selling, Trends, View All | Tagged FieldNotes, Marketing & Selling, Trends
3.29.2011 by Pappas MacDonnell

Sell more? Get an iPad.

Apple’s iPad means business. iPad 2 went on sale March 11 and, whoa, déjà vu. You’d think a little thinner, a …

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Posted in Marketing & Selling, Trends, View All | Tagged FieldNotes, Marketing & Selling, Trends
2.1.2011 by Pappas MacDonnell

5 marketing trends in 2011 to keep an eye on.

5 trends we see in 2011. Once again, with a little help from some of our well-informed friends, we’ve identified topics …

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Posted in Marketing & Selling, Trends, View All | Tagged FieldNotes, Marketing & Selling, Trends
10.6.2010 by Pappas MacDonnell

Selling the seller, in 6 steps.

6 steps to selling the seller. Despite the proliferation of online buying, the need for a trusted salesperson for high-consideration products …

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Posted in Marketing & Selling, View All | Tagged FieldNotes, Marketing & Selling, Trends
7.6.2010 by Pappas MacDonnell

Social media: are you in legal hot water?

Social media: Five legal hazards marketers need to know. New media doesn’t mean you throw out all the old rules – …

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Posted in Trends, View All | Tagged FieldNotes, Trends

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